Mac Os Library Logs Adobe Installers

06.04.2020by
Mac Os Library Logs Adobe Installers Rating: 3,8/5 1927 reviews

Creative Cloud installation stalling on Mac OS Catalina. At path /Library/Application Support/Adobe/Adobe Desktop Common is already closed. Mac then the logs.

Mac os: /library/logs/adobe/installers/
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Wizard for Mac¶

The Acrobat DC Customization Wizard for Macintosh provides IT admins the ability to customize product installation settings prior to organization-wide deployment. Note the following:

  • This Wizard version cannot be used to customize Reader or trial Acrobat installs.
  • The product version and Wizard version must be identical. Thus, the DC Wizard can only be used with DC products.

Running the Wizard requires a writeable area, so do not run it from a DMG disk image. Copy it to a folder and run it from there.

Installation¶

  1. Download the Wizard DMG (for both tracks)
  2. Mount the DMG.
  3. Copy AcrobatCustomizationWizardDC.app to /Applications.
  4. Run the application: /Applications/AcrobatCustomizationWizardDC.app

Installer locations¶

Required

  1. Click the folder icon to the right of the Locate Installer field.
  2. Navigate to the installer and click it.

Licensing/Activation¶

Required

Product activation is required as described in the policy details at http://www.adobe.com/products/activation/.

Serialized licensing¶

While there is a grace period for online activation, it may be true that in some enterprise settings users are permanently or temporarily offline. In that case, you can grant an offline exception to the activation requirement.

Enter a serial number in the serial number input box to pre-serialize the package. The serial number should contain exactly 24 digits after stripping the dashes and spaces. Selecting Grant Offline Exception requires the use of a volume serial number.

Named user licensing¶

The serial number field is only used for serialized deployments where the machine is licensed. If you’re creating a non-serialized deployment and are using a named-user deployment where entitlements are managed via the Admin Console, leave the serial number blank. After deployment, users will be required to sign-in on product launch in order to activate the product. If the user signs out, the product is deactivated. Named-user deployments support Adobe IDs, Federated IDs, and Enterprise IDs.

EULA acceptance¶

Optional

Check Accept End User License Agreement if the individual selecting the checkbox is accepting the EULA for all end users. When checked, end users will not be shown the EULA on product startup.

Note

Installers

You cannot set EULAAcceptedForBrowser in the plist. Using the Mac Wizard or APTEE is required.

Registration¶

Adobe Mac Download

Optional

After providing a serial number, check Grant Offline Exception & Disable Registration to make the following UI changes on application startup:

  • Users are not prompted to enter or create an Adobe ID.
  • Sign-in dialogs do not appear (if services are disabled).
  • The installer will not require online activation.

In this case, end users are not asked to validate the serial number or activate the product online. This option requires a volume serial number; otherwise, the Customization Wizard will fail with the error code 14.

The default workflow with Acrobat DC is that if the user doesn’t go online within first 30 days to validate the serial number and activate the product, the application stops working. A working internet connection is a pre-requisite for this option. By default, this checkbox is selected when the Customization Wizard is launched.

Browser Integration¶

Optional

Check Disable PDF rendering in browsers to disable browser integration. During UI install workflows, this integration is apparent in the Custom Install dialog where the browser plugin is checked by default. Disabling browser integration disables this option.

Installation type

Feature lockdown¶

Optional

Note

Recommended: Review Locking preferences before choosing this option.

Like Windows, feature lockdown allows IT to create settings that cannot be changed by end users. Since the Wizard modifies the installer, the embedded feature lockdown file is installed on all end user machines at install time. For features that have a user interface (UI), the UI is either removed from the product or disabled.

To lock preferences:

  1. Create a plist file named com.adobe.Acrobat.Pro.plist.
  2. Check Enable Feature Lockdown.
  3. Browse to the plist file you created.
  4. Choose OK.

Note

The Mac Wizard creates an identical file in /Library/Preferences/. If a plist already exists on a client machine at that location, it is replaced at deployment time.

Saving installer changes¶

After configuration, save the customized installer:

  1. Choose OK when finished.
  2. When the save dialog appears, enter an output package name ending with PKG.
  3. Select an output location that is writable.
  4. Choose Save.
  5. When the Success screen appears, choose OK.

Note

The parent directory must be writable otherwise an error is thrown. If the file already exists, the file is overwritten.

If none of the optional checkboxes are selected, the output installer is pre-serialized using the provided serial number thereby avoiding the appearance of the serial number pane during the install.

Wizard logging¶

The Customization Wizard creates the log file at ~/Library/Logs/Adobe/CustWiz.log. If log file creation fails, the log is dumped to the console. If the Grant Offline Exception is checked, logs are also created at /tmp/oobelib.log.

Mac Os: /library/logs/adobe/installers/

Common Error Codes
CodeDescription
1The Acrobat Installer Package could not be read.
2The destination Installer package exists and is not writable.
3The XML file generated for embedding inside the installer could not be read.
4Invalid arguments passed to the script which modifies the package.
5Could not expand the Input installer package to process.
6Could not flatten the expanded input package into the output package.
7Failed to embed the XML file generated into the package.
8Could not remove the temporary expanded package.
9The featurelockdown plist is not readable.
10Failed to embed the featurelockdown plist into the package.
14The APTEE tool called from within returned an error. See /tmp/oobelib.log for details.

Adobe Creative Suite (CS6, CS5.5, CS5), Photoshop Elements, and Premiere Elements product installers record their actions in log files. These log files can be useful in determining whether certain errors occurred during an installation. For silent installations, the log file is the only place that records error messages.

  • To troubleshoot Creative Suite, Photoshop Elements, or Premiere Elements errors that occur after you clicked Install, see Analyze the main product install log.
  • To troubleshoot Creative Suite, Photoshop Elements, or Premiere Elements errors that occur before you click Install in the installer user interface, see Analyze the PDapp log.

For information on using Creative Cloud install log files for troubleshooting, see Troubleshoot install issues with log files CC.

If you're troubleshooting install errors that occurred after you clicked Install, analyze the main installation log.

Analyzing the main installation log consists of three main steps. Go through each step in order until you locate your installation errors.

  1. Navigate to the log files in one of the following folders:

    • Windows 32 bit: Program FilesCommon FilesAdobeInstallers
    • Windows 64 bit: Program Files(x86)Common FilesAdobeInstallers
    • Mac OS: /Library/Logs/Adobe/Installers/

    The log filename includes the product name and install date, followed with '.log.gz.' The extension .gz indicates a compressed format.

  2. Use a decompression utility such as WinRAR or StuffIt to decompress the .gz file. Once uncompressed, the log file is a plain text file.

  3. Open the log file using WordPad (Windows) or TextEdit (Mac OS).

    Note:

    By default, log files open in Console on Mac OS. Select all the text by pressing Command+A, and then copy and paste it into a text editor before continuing.

  4. Scroll to the bottom of the log. Look in the --- Summary --- section for lines that start with ERROR or FATAL andindicate a failure during the installation process.

    Important: Some entries that start with ERROR or FATAL are not actionable error messages. Some ERROR and FATAL messages only indicate the component that failed, and not what caused the failure. See 'Informational ERROR and FATAL entries' under 'Analyze advanced failures' below.

    There could be multiple errors. Error messages look like the following:

    We know many of you have been waiting for a book cataloging application like this. Well, yeah, you may say there are a few already out. There's a catch, though. Music library software mac. May 30, 2019  Despite the fact that Apple keeps the Mac Library folder hidden from users, it’s good to learn how to show the Library folder on Mac. You may need to access the Library folder when you need to clear cache, remove the app’s leftovers, edit preference files manually, etc. The CD/DVD Library is the ultimate database to manage your Compact Disc or DVD collection. With the CD/DVD Library, you can search through your CD/DVD collection for various artists, movie titles.

    ERROR: 1 Error rolling back command ARKCreateDirectoryCommand

    ERROR: 2 Unable to create directory 'E:ProgramFilesAdobeAdobe Contribute CS5

  5. Search Adobe Support for a solution to each error message. When you search, omit paths and machine-specific information from search strings. For the errors above, for example, you would search on “Error rolling back command ARKCreateDirectoryCommand” and “Unable to create directory.”

    For a list of errors that may appear in your installation or launch logs, along with possible solutions, see Installation and launch log errors CS6, CS5.5, CS5.

Creative Suite, Photoshop Elements, Premiere Elements, and Acrobat may use the Windows Installer service. Error codes generated by this service do not appear in the Summary section of the log file.

Note:

The error appears before the search term in the following format: Error 1234.

This folder actually contains all your personal settings, some application files and also some of your data.As with all program files of the type, Apple meant for the Library folder to be left alone, but if you’ve been using your Mac for quite a while now, and have needed to delete an application preference file or have grabbed a log to send to a developer, you may have already accessed this folder. Making the /Library Folder Visible in OS X 10.8 Mountain LionIn OS X 10.8 Mountain Lion you can access the aforementioned folder using Finder using the following steps.1. Show library folder mac. Luckily, Apple has only hidden the folder, and we’ll be telling you how to make the folder visible again. Up to OS X 10.7 Lion, accessing the Library folder was quite simple; all you needed to do is navigate to your Home folder, and from there you could access the Library folder. But from OS X 10.8 onwards, Apple has hidden the Library folder, meaning it won’t show up in your Home folder anymore.While Apple is somewhat right in its motives to hide the /Library folder, a normal user can have plenty of reasons to access the folder, and with Apple’s work of making the folder “invisible,” many can get confused regarding this.

  1. Using WordPad, search the log file for Return value 3.

  2. Search Adobe Support for possible solutions to any error you find. Omit any file or registry paths from the search.

  3. Repeat the search until you have reached the end of the log file.

  4. Scroll to the summary section of the log and look for any of the following entries. If you find any of the following entries, see Microsoft Visual Studio runtimes fail to install in CS5, CS5.5 for Windows for a solution.

    • ERROR: - Microsoft_VC80_ATL_x86: Install failed
    • ERROR: - Microsoft_VC80_CRT_x86: Install failed
    • ERROR: - Microsoft_VC80_MFC_x86: Install failed
    • ERROR: - Microsoft_VC80_MFCLOC_x86: Install failed
    • ERROR: - Microsoft_VC90_ATL_x86: Install failed
    • ERROR: - Microsoft_VC90_CRT_x86: Install failed
    • ERROR: - Microsoft_VC90_MFC_x86: Install failed

The Creative Suite, Photoshop Elements, or Premiere Elements installer reports most of the errors in the Summary section of your installation log file. If there aren't errors in the Summary section, the last failed component installation caused the installation failure.

Errors that Return value 3 error codes don't generate also indicate that the last failed component caused the installation failure. Troubleshooting advanced failures sometimes requires that you determine the necessary troubleshooting steps if no error message is generated.

Component installations start with:

Installer Operation: <Component name> *=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=*=**=*

Component installations end with:

*=*=*=*=*=*=*=*=*=* Operation complete. Setting status: # =*=*=*=*=*=*=*=*=*=*

Follow the instructions below to find the last component that failed to install.

Important: Do not search the log for the status: # possibilities. Status: # entries that did not prevent the installation sometimes occur. Only the last component installation that failed caused the installation to fail.

  1. Scroll to the bottom of the installation log file.
  2. Slowly scroll up from the Summary section of the log.
  3. Find a log entry with a status: #, where pound is not 0. The line is similar to:
    *=*=*=*=*=*=*=*=* Operation complete. Setting status: 7 =*=*=*=*=*=*=*=*=*=*
    Note: This entry indicates the end of a component installation that exited with errors.

  4. Once you have identified the last component that failed, scroll to the top of the component installation.

  5. Review each log entry between the beginning and ending lines of the component installation for any error messages.

  6. Search Adobe Support for possible solutions to any errors in this portion of the log.

    Note:

    If no error messages are listed, troubleshoot the referenced component. Use the log to see the type of action that the component installation took, and to determine troubleshooting steps. See AIR component fails when installing Creative Suite 5 products.

To troubleshoot the failed installation component, first determine what the component was trying to install, then perform component-specific troubleshooting. For example, if the installer tried to install a font pack, but there aren't errors between the beginning and ending component installation log entries, troubleshoot fonts. You might uninstall and reinstall a font, check permissions on the fonts folder, and disable font management utilities.

The following entries for Windows users indicate that 64-bit components could not be installed and can be ignored on a 32-bit system:

  • ERROR: The payload with AdobeCode: {1E0B4F40-6DC4-4C09-B889-F595D34B4B86} has required dependency on:
  • ERROR: Family: CoreTech
  • ERROR: ProductName: Adobe Player for Embedding x64
  • ERROR: MinVersion: 0.0.0.0
  • ERROR: This dependency is not satisfied, because this payload is x64 and is not supported on this machine.

The following entries indicate that an installation component has failed, but do not indicate the cause of the failure. You can ignore entries similar to the following:

  • ERROR: Removing this dependency from list. Product may function improperly.
  • ERROR: - AdobeColorJA CS5: Install failed
  • ERROR: - Adobe ReviewPanel CS5: Install failed
  • ERROR: - Photoshop Camera Raw (64 bit): Install failed
  • ERROR: - Adobe Photoshop CS5 Core_x64: Failed due to Language Pack installation failure

If you're troubleshooting install errors that occurred before you clicked Install, analyze the PDapp log file.

  1. Navigate to the PDapp.log file in one of the following folders:

    Note: The following folders are hidden by default. If necessary, use Folder Options (Windows) or Option key > Go (Mac OS) to view hidden folders. For more information, see Show hidden files and folders in Windows 10 and earlier or Can't see user library files in Mac OS X 10.7 and later.

    • Windows XP: Documents and Settings[user name]Local SettingsTemp
    • Windows 10/8.1/Vista/7: Users[user name]AppDataLocalTemp
    • Mac OS: Users/[user name]/Library/Logs

  2. Open PDapp.log in a text editor such as WordPad (Windows) or TextEdit (Mac OS).

    PDapp.log records installation attempts sequentially. Each line in the log starts with a date and time stamp, which indicates when the installation was attempted. Each attempt starts with a Build Version number.

    Analyze only the most recent attempt. If you can’t determine which build attempt is the most recent, delete PDapp.log and run the installer again.

  3. In the most recent installation attempt, look for lines identified with [ERROR] or [FATAL]. For example:


    5/1/2010 13:49:48.847 [ERROR] DWA.SystemRequirement SystemRequirements check FAILED for payload - Adobe Media Encoder CS5 PCI WRAPPER
    5/1/2010 13:49:20 [FATAL] PIM - Error could not create PIM Common Folder Path.. F:Program Files (x86)Common FilesAdobeOOBEPDApp

  4. Search Adobe Support a solution to each error message. Omit paths and machine-specific information from search strings. For the preceding errors, for example, you would search on “DWA.SystemRequirement SystemRequirements check FAILED for payload” and “PIM - Error could not create PIM Common Folder Path.”

If you cannot find a solution for your error after searching the Adobe Support page, contact Adobe Support.

You can also visit the Adobe product forums.

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